New trade union branch PAM couriers Finland formed

Platform economy database

Database of initiatives and court cases in the EU

Eurofound’s platform economy database provides information on 411 initiatives and court cases that exist or have been implemented in relation to activities in the platform economy. The database was last updated in March 2025 and provides metadata for each entry, such as geographical scope, year, type of initiative, actors involved, sector and companies concerned. Initiatives include legal instruments such as legislative changes or court decisions, as well as voluntary interventions undertaken by different stakeholders to address issues around platform work.

Topic: Platform work Platform economy repository

Date

30 April 2023

Active

Country

Finland

Geographical scope

National

Type

Type

Negotiation of working conditions
Voluntary
Type

Organising and representing workers
Voluntary

Description

A new trade union branch called PAM couriers Finland has officially been formed and approved in April of 2023. The branch is part of Finnish trade union Service Union United (PAM).

The background of the formation of this new branch is that Wolt couriers in Finland became active due to experiencing a significant drop in pay after the platform had changed its payment model. Previous strikes and discussions with Wolt did not lead to any changes. While PAM had previously sued Wolt in 2022 on behalf of a courier, it is new that Wolt workers are officially accepted as trade union members under this new branch.

PAM couriers Finland is now in negotiations with Wolt over the employment conditions of its couriers.

Updates (3)

The following recent changes to this initiative have been recorded.

13 November 2024: 4/12/2023: PAM and Wolt started negotiations on the rules of work for couriers
13 November 2024: 20/06/2024: Progress in negotiations between PAM and Wolt during Spring – talks to continue in August
13 November 2024: 25/10/2024: negotiations stalled - Since December 2023, PAM has been negotiating with tech company Wolt to improve working conditions for food couriers, focusing mainly on fair compensation. While discussions have covered various issues, PAM and Wolt remain divided on a compensation model that would enable couriers to earn a sustainable income.

Additional metadata

Keywords: representation, industrial relations, social dialogue, local economy
Actors: Individual worker, Employee organisation
Sector: Transportation and storage

Sources

Couriers show the importance of organizing (19 February 2024)
Progress in negotiations between PAM and Wolt during Spring – talks to continue in August (20 June 2024)
PAM and Wolt started negotiations on the rules of work for couriers (4 December 2023)
Negotiations on Wolt couriers’ working conditions stalled (25 October 2024)

Platform (Wolt) sued by Service Union United (PAM)

In July 2021, the Finnish trade union Service Union United (PAM) filed a lawsuit against the Finnish food delivery platform Wolt asking the District Court of Helsinki to provide a …
- View

Eurofound publications on the platform economy

Regulating platform work in Europe: A work in progress

The platform economy is one of those moving targets, which, despite receiving increasing media and policy attention, has proven difficult to regulate. Given the heterogeneity of employment relationships, business models, types of platform work and cross-border issues, this is not surprising.
- Date 27 September 2022
The digital age: Implications of automation, digitisation and platforms for work and employment

Technological change is accelerating as the capacity of electronic devices to digitally store, process and communicate information expands. Digitalisation is transforming the EU economy and labour markets: nearly one-third of EU workplaces are categorised as highly digitalised. What are the implications of the digital revolution for employment and work?
- Date 15 December 2021
Initiatives to improve conditions for platform workers: Aims, methods, strengths and weaknesses

The rapid rise of the platform economy has led to a marked transformation of European labour markets, and existing regulatory frameworks and voluntary initiatives have yet to catch up. While platform work offers opportunities for workers and employers and potentially contributes to innovation, economic growth and competitiveness in the EU, it has been criticised from the beginning because of the poor employment and working conditions often experienced by workers.
- Date 2 December 2021
Charting a positive path for platform workers

While 2020 may come to be seen as the year platform work gathered pace and started to go mainstream – thanks in large part to COVID-19 containment measures sparking an increase in food and grocery delivery – 2021 could be the year that regulation of platform work is set in motion.
- Date 24 February 2021