New trade union branch PAM couriers Finland formed

Platform economy database

Database of initiatives and court cases in the EU

Eurofound’s platform economy database provides information on 412 initiatives and court cases that exist or have been implemented in relation to activities in the platform economy. The database was last updated in March 2025 and provides metadata for each entry, such as geographical scope, year, type of initiative, actors involved, sector and companies concerned. Initiatives include legal instruments such as legislative changes or court decisions, as well as voluntary interventions undertaken by different stakeholders to address issues around platform work.

Topic: Platform work Platform economy repository

The database currently contains 412 entries and was last updated in March 2025.

Country

Typology

Sector

Platform

Keyword

Type

Date

30 April 2023

Active

Country

Finland

Geographical scope

National

Type

Type

Negotiation of working conditions
Voluntary
Type

Organising and representing workers
Voluntary

Description

A new trade union branch called PAM couriers Finland has officially been formed and approved in April of 2023. The branch is part of Finnish trade union Service Union United (PAM).

The background of the formation of this new branch is that Wolt couriers in Finland became active due to experiencing a significant drop in pay after the platform had changed its payment model. Previous strikes and discussions with Wolt did not lead to any changes. While PAM had previously sued Wolt in 2022 on behalf of a courier, it is new that Wolt workers are officially accepted as trade union members under this new branch.

PAM couriers Finland is now in negotiations with Wolt over the employment conditions of its couriers.

Updates (3)

The following recent changes to this initiative have been recorded.

13 November 2024: 4/12/2023: PAM and Wolt started negotiations on the rules of work for couriers
13 November 2024: 20/06/2024: Progress in negotiations between PAM and Wolt during Spring – talks to continue in August
13 November 2024: 25/10/2024: negotiations stalled - Since December 2023, PAM has been negotiating with tech company Wolt to improve working conditions for food couriers, focusing mainly on fair compensation. While discussions have covered various issues, PAM and Wolt remain divided on a compensation model that would enable couriers to earn a sustainable income.

Additional metadata

Keywords: representation, industrial relations, social dialogue, local economy
Actors: Individual worker, Employee organisation
Sector: Transportation and storage

Sources

Couriers show the importance of organizing (19 February 2024)
Progress in negotiations between PAM and Wolt during Spring – talks to continue in August (20 June 2024)
PAM and Wolt started negotiations on the rules of work for couriers (4 December 2023)
Negotiations on Wolt couriers’ working conditions stalled (25 October 2024)

Platform (Wolt) sued by Service Union United (PAM)

In July 2021, the Finnish trade union Service Union United (PAM) filed a lawsuit against the Finnish food delivery platform Wolt asking the District Court of Helsinki to provide a …
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