Uber Community Guidelines

Platform economy database

Database of initiatives and court cases in the EU

Eurofound’s platform economy database provides information on 386 initiatives and court cases that exist or have been implemented in relation to activities in the platform economy. The database was last updated in February 2024 and provides metadata for each entry, such as geographical scope, year, type of initiative, actors involved, sector and companies concerned. Initiatives include legal instruments such as legislative changes or court decisions, as well as voluntary interventions undertaken by different stakeholders to address issues around platform work.

Topic: Platform work Platform economy repository

The database currently contains 386 entries and was last updated in February 2024.

Country

Typology

Sector

Platform

Keyword

Type

Date

22 January 2021

Active

Countries

Non-EU,

EU 27

Geographical scope

Cross-border

Type

Type

Code of conduct, standards
Voluntary
Type

Ratings, reputation system
Voluntary

View Initiative

Description

The Uber Community Guidelines set out rules of behaviour and user guidelines for drivers for Uber and food delivery services such as UberEats and UberRush. Rules of conduct apply to both drivers and users and concern verbal and non-verbal communication (respectful, non-aggressive, non-sexual) and in the United States includes a prohibition on carrying firearms while using the app. The Community Guidelines also explain how the reputation system and the cancellation rating works and under what circumstances drivers or couriers can lose their access to their account.

Additional metadata

Keywords: work organisation, rating, social responsibility
Actors: Platform
Sector: Transportation and storage

Court judgements on employment status (Uber)

In January 2018, an Uber driver’s request to be regarded as employee was dismissed by the Paris Industrial Tribunal. The driver requested the reclassification of the service provider contract which …
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Court judgement on employment status (Uber)

In September 2021, the Amsterdam District Court ruled that Uber drivers are employees, not freelancers. Therefore, Uber drivers are covered by the collective labour agreement for taxi transport (CAO Taxivervoer). …
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Brussels vs. Uber

In March 2021, the Brussels government decided that independent drivers working via platforms such as Uber and Heetch must not use their smartphones when accepting rides. With this decision, the …
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Eurofound publications on the platform economy

Regulating platform work in Europe: A work in progress

The platform economy is one of those moving targets, which, despite receiving increasing media and policy attention, has proven difficult to regulate. Given the heterogeneity of employment relationships, business models, types of platform work and cross-border issues, this is not surprising.
- Date 27 September 2022
The digital age: Implications of automation, digitisation and platforms for work and employment

Technological change is accelerating as the capacity of electronic devices to digitally store, process and communicate information expands. Digitalisation is transforming the EU economy and labour markets: nearly one-third of EU workplaces are categorised as highly digitalised. What are the implications of the digital revolution for employment and work?
- Date 15 December 2021
Initiatives to improve conditions for platform workers: Aims, methods, strengths and weaknesses

The rapid rise of the platform economy has led to a marked transformation of European labour markets, and existing regulatory frameworks and voluntary initiatives have yet to catch up. While platform work offers opportunities for workers and employers and potentially contributes to innovation, economic growth and competitiveness in the EU, it has been criticised from the beginning because of the poor employment and working conditions often experienced by workers.
- Date 2 December 2021
Charting a positive path for platform workers

While 2020 may come to be seen as the year platform work gathered pace and started to go mainstream – thanks in large part to COVID-19 containment measures sparking an increase in food and grocery delivery – 2021 could be the year that regulation of platform work is set in motion.
- Date 24 February 2021