Description
In July 2023, Foodinho, a subsidiary of GlovoApp23, was requested by the Italian data protection agency (Italian SA) to implement measures to protect riders' rights and freedoms with respect to automated decisions taken by algorithms. The request comes in the context of an investigation initiated by the regulator during which the company was found to have done 'several serious infringements (...) with particular regard to the algorithms used to handle employees'. These concerned, for example the failure to inform employees on the functioning of the system and the lack of suitable safeguards 'to ensure accuracy and fairness of the algorithmic results that were used to rate riders’ performance'. The infringements also concerned the lack of procedures in place to enforce the right to obtain human intervention in case of algorithmic decisions.
The company was also fined EUR 2.6 million.
- Keywords
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algorithmic management,
discrimination
- Actors
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Platform,
Government
- Sector
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Transportation and storage
- Platforms
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Glovo
Sources