Business expansion
United Kingdom
North West; Greater Manchester; Greater Manchester South
Location of affected unit(s)
Administrative Services
Office Administrative, Office Support And Other Business Support Activities
Activities Of Call Centres
82.20 - Activities of call centres

350 jobs
Number of planned job creations
Job creation
Announcement Date
20 February 2019
Employment effect (start)
1 April 2019
Foreseen end date


Ago Outsourcing, a call centre which operates large contracts for Energy company Scottish Power, has announced plans for further expansion, following previous expansions in 2017 (470 jobs created) and 2018 (240 jobs created). The latest round will see 350 jobs created at a new call centre in Trafford, Greater Manchester. The site is set to open in April 2019 with an initial staff of 80, though that will rise to 350 over the following months. A recruitment fair is being held in order to give prospective candidates further information about working at the company.

The announcement of the latest increases was also accompanied by a statement from the company outlining that they expect to open further sites across the UK later this year as part of the company's ambitious expansion plans.



Eurofound (2019), Ago Outsourcing, Business expansion in United Kingdom, factsheet number 97326, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/97326.