Business expansion
United Kingdom
North East; Northumberland and Tyne and Wear; Tyneside
Location of affected unit(s)
Administrative Services
Office Administrative, Office Support And Other Business Support Activities
Activities Of Call Centres
82.20 - Activities of call centres

240 jobs
Number of planned job creations
Job creation
Announcement Date
3 September 2018
Employment effect (start)
1 October 2018
Foreseen end date


Scottish owned outsourcing company Ago Outsourcing has announced plans to create 240 jobs when it opens a new call centre in Gateshead. The company added 470 jobs to its Glasgow head office in 2017, and is now continuing its expansion by planning further call centres in other locations. The new site in Gateshead will be the first to open, and reports suggest that the business will also set up in Manchester. The majority of the work at the new premises will be for contracts which Ago holds with Scottish Power. The Gateshead offices will open in October 2018 with an initial staff of 80, which the company will expand to 240 over a period of a few months.



Eurofound (2018), Ago Outsourcing, Business expansion in United Kingdom, factsheet number 95510, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/95510.