Orange Customer Service

Type
Internal restructuring
Country
Poland
Region
Location of affected unit(s)
Sector
Administrative Services
Office Administrative, Office Support And Other Business Support Activities
Activities Of Call Centres
82.2 - Activities of call centres
380 jobs
Number of planned job losses
Job loss
Announcement Date
9 December 2013
Employment effect (start)
1 January 2014
Foreseen end date
31 December 2014

Description

Orange Poland is to implement a voluntary redundancy plan, envisaging up to 380 job cuts at its subsidiary company Orange Customer Service.

As reported, the company has signed with the local trade unions a bilateral agreement. The ‘Social Agreement 2014-2015’ envisages a severance pay equal to 4–15 months salary, based on length of employment.

Orange Customer Service was established in 2010.

For previously reported restructuring events see: Orange Service Customer-PL2013, Orange Service Customer-PL2011 and Orange Service Customer-PL2010. 

Sources

  • 10 December 2013: Gazeta Wyborcza
  • 9 December 2013: Onet.pl

Citation

Eurofound (2013), Orange Customer Service, Internal restructuring in Poland, factsheet number 76338, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/76338.