Internal restructuring
Comunidad de Madrid;
Location of affected unit(s)
San Fernando de Henares
Administrative Services
Office Administrative, Office Support And Other Business Support Activities
Activities Of Call Centres
82.20 - Activities of call centres

147 jobs
Number of planned job losses
Job loss
Announcement Date
21 September 2018
Employment effect (start)
Foreseen end date


The call centre company Transcom has implemented a collective dismissal plan, affecting 147 workers. The figure has significantly decreased from the original 200 job cuts, which were planned at the beginning of the negotiations. The company justified the dismissals on economic reasons, due to the termination in July 2018 of the contract for the provision of services with Orange and the reduction in revenues in recent months.

The representatives of the workers called during September and October 2018 strikes and demonstrations against the dismissals. The works council proposed to the company solutions that would allow the maintenance of full employment in the company by proving that it had sufficient capacity to relocate workers in other services.

A previous restructuring took place in April 2017, when 315 jobs were lost.



Eurofound (2018), Transcom, Internal restructuring in Spain, factsheet number 96285, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/96285.