The restructuring events database contains factsheets with data on large-scale restructuring events reported in the principal national media and company websites in each EU Member State. This database was created in 2002.
Administrative Services Office Administrative, Office Support And Other Business Support Activities Activities Of Call Centres 82.2 - Activities of call centres
315 jobs Number of planned job losses
Announcement Date
26 April 2017
Employment effect (start)
Foreseen end date
Description
The multinational Worldwide Transcon, specialised in the provision of call-centre services, has announced that it will implement an employment adjustment plan that will affect 315 workers. The measure will be implemented because the company has lost its previous contract with the Spanish bank Banco Santander, that has decided to contract those services to the companies Konecta, Unisono and Sitel. Workers affected by the measure are those employed in the offices located in Pozuelo de Alarcón (Madrid). The measure should start to be negotiated with the trade unions by 9 May. The trade union CGT has criticised that the sectoral collective agreement recently negotiated between the employer associations and the trade unions UGT and CCOO did not include the right to subrogation aiming to guarantee that the workers of the company services will remain in their jobs if the contracted company change, as initially demanded. This measure would have prevented those dismissals.
Sources
26 May 2017: La Vanguardia
26 May 2017: Rojo y Negro
Citation
Eurofound (2017), Transcom Worldwide Spain, Internal restructuring in Spain, factsheet number 90824, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/90824.
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