Internal restructuring
Comunidad de Madrid;
Location of affected unit(s)
Administrative Services
Office Administrative, Office Support And Other Business Support Activities
Activities Of Call Centres
82.2 - Activities of call centres

315 jobs
Number of planned job losses
Job loss
Announcement Date
26 April 2017
Employment effect (start)
Foreseen end date


The multinational Worldwide Transcon, specialised in the provision of call-centre services, has announced that it will implement an employment adjustment plan that will affect 315 workers. The measure will be implemented because the company has lost its previous contract with the Spanish bank Banco Santander, that has decided to contract those services to the companies Konecta, Unisono and Sitel. Workers affected by the measure are those employed in the offices located in Pozuelo de Alarcón (Madrid). The measure should start to be negotiated with the trade unions by 9 May. The trade union CGT has criticised that the sectoral collective agreement recently negotiated between the employer associations and the trade unions UGT and CCOO did not include the right to subrogation aiming to guarantee that the workers of the company services will remain in their jobs if the contracted company change, as initially demanded. This measure would have prevented those dismissals. 


  • 26 May 2017: La Vanguardia
  • 26 May 2017: Rojo y Negro


Eurofound (2017), Transcom Worldwide Spain, Internal restructuring in Spain, factsheet number 90824, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/90824.