Business expansion
Location of affected unit(s)
Administrative Services
Office Administrative, Office Support And Other Business Support Activities
Activities Of Call Centres
82.2 - Activities of call centres

300 jobs
Number of planned job creations
Job creation
Announcement Date
26 November 2018
Employment effect (start)
26 November 2018
Foreseen end date
31 December 2019


Swedish outsourcing company Transcom WorldWide AB has announced that it will create 300 new jobs at its units across Poland by the end of 2019. Due to the shortage of qualified workers in large cities, Transcom wants to attract potential candidates from smaller towns by offering them relocation packages and other incentives. Also, the company is planning to develop a home office model, with up to 30 new workers to be employed based on the model under a pilot project.

Transcom is a global outsourcing company specializing in debt collection, customer care, sales and technical support. The company operates in Europe, North and South America, Asia and North Africa. Transcom employs 29,000 specialists at 50 contact centres across 21 countries, delivering services in 33 languages. In Poland, the company has sites in Białystok, Gdańsk and Olsztyn employing 1,200 specialists.

Previous restructurings took place in 2016 (150 jobs created) and 2012 (150 jobs created).



Eurofound (2018), Transcom, Business expansion in Poland, factsheet number 96176, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/96176.