Business expansion
United Kingdom
East Midlands; Derbyshire and Nottinghamshire; Derby
Location of affected unit(s)
Administrative Services
Office Administrative, Office Support And Other Business Support Activities
Activities Of Call Centres
82.20 - Activities of call centres

300 jobs
Number of planned job creations
Job creation
Announcement Date
13 June 2018
Employment effect (start)
Foreseen end date
31 October 2018


Call centre operator Firstsource has announced plans to create 300 new jobs at its site in Derby. The business at Pride Park currently employs 628 staff. More staff are needed to deal with the increase in business which has been driven by the success of the company's clients, including media giant Sky. It is reported that the new jobs will be in place by the end of October 2018 and recruitment for the positions is already underway. No information is available about the sorts of roles which are being recruited.

Last year, Firstsource made a similar announcement with the creation of 100 jobs at its Derby's site.


  • 13 June 2018: Derby Telegraph


Eurofound (2018), Firstsource, Business expansion in United Kingdom, factsheet number 94533, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/94533.