Business expansion
United Kingdom
East Midlands; Derbyshire and Nottinghamshire; Derby
Location of affected unit(s)
Administrative Services
Office Administrative, Office Support And Other Business Support Activities
Activities Of Call Centres
82.20 - Activities of call centres

100 jobs
Number of planned job creations
Job creation
Announcement Date
13 July 2017
Employment effect (start)
Foreseen end date


Call centre operator Firstsource has announced that it is to create 100 new jobs at its site in Derby. The business will deal with a contract on behalf of Sky to handle its customer service calls. Firstsource has taken over the contract from Webhelp and staff were transferred from Webhelp to Firstsource. Recruitment for the new positions is already underway, though there is no information on when the jobs are expected to be filled. This latest announcement follows earlier expansion by Firstsource as it added 350 jobs in Middlesbrough earlier in 2017


  • 13 July 2017: Derby Telegraph


Eurofound (2017), Firstsource, Business expansion in United Kingdom, factsheet number 91523, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/91523.