Business expansion
United Kingdom
Yorkshire and the Humber; North Yorkshire;
Location of affected unit(s)
Administrative Services
Office Administrative, Office Support And Other Business Support Activities
Activities Of Call Centres
82.20 - Activities of call centres

500 jobs
Number of planned job creations
Job creation
Announcement Date
22 June 2017
Employment effect (start)
Foreseen end date


Call centre operator Firstsource has announced plans to create 350 jobs at its site in Middlesbrough. The jobs are reported to be servicing a contract for an unnamed high street bank. The company will be filling roles for customer service agents, team leaders and trainers. Some of the roles will be for fixed-term contracts of three to four months, but many of the positions will also be permanent. The balance between fixed-term and permanent contracts has not been reported. The exact timeframe for filling the jobs is unknown, though recruitment has already started and is expected to continue until sometime around October 2017.

UPDATE 03/08/2017: Following the award of another contract, Firstsource has confirmed that it will be seeking to add further jobs at its site in Middlesbrough. The new award means that Firstsource will add 500 jobs, rather than the previously reported 350.


  • 22 June 2017: Gazette Live
  • 3 August 2017: Gazette Live


Eurofound (2017), Firstsource, Business expansion in United Kingdom, factsheet number 91384, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/91384.