Business expansion
United Kingdom
Yorkshire and the Humber; North Yorkshire; North Yorkshire CC
Location of affected unit(s)
Administrative Services
Office Administrative, Office Support And Other Business Support Activities
Activities Of Call Centres
82.20 - Activities of call centres

200 jobs
Number of planned job creations
Job creation
Announcement Date
28 February 2018
Employment effect (start)
Foreseen end date
31 December 2018


Fast growing call centre operator Firstsource has announced plans to create 200 new jobs at its site in Middlesbrough. The company, which announced 500 new jobs in 2017, continues to experience high demand for its services, which is the reason behind the latest announcement. Recruitment is already open for the new positions and a spokesperson for the company confirmed that the jobs would be added in the coming months and throughout 2018. Roles available include customer service advisors, team leaders and business support staff.


  • 28 February 2018: Gazette Live


Eurofound (2018), Firstsource, Business expansion in United Kingdom, factsheet number 93745, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/93745.