The restructuring events database contains factsheets with data on large-scale restructuring events reported in the principal national media and company websites in each EU Member State. This database was created in 2002.
Administrative Services Office Administrative, Office Support And Other Business Support Activities Activities Of Call Centres 82.20 - Activities of call centres
500 jobs Number of planned job creations
Announcement Date
12 December 2016
Employment effect (start)
Foreseen end date
Description
Telecommunications company British Telecom (BT) has announced it intends to create another 500 jobs in its call centres as part of its pledge to deal with more customer contact from its sites in the UK and Ireland. The decision to relocate / reshore jobs back to the UK and Ireland is based on concerns about service levels, rather than issues of cost. The latest 500 jobs are in addition to the 1,000 positions announced in January 2016. Jobs are being made available at sites in Swansea, Warrington, Doncaster and Accrington. Recruitment is due to begin in December 2016.
Sources
12 December 2016: BBC Website
Citation
Eurofound (2016), British Telecom, Business expansion in United Kingdom, factsheet number 89423, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/89423.
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