Business expansion
United Kingdom
Location of affected unit(s)
Administrative Services
Office Administrative, Office Support And Other Business Support Activities
Activities Of Call Centres
82.20 - Activities of call centres

1,000 jobs
Number of planned job creations
Job creation
Announcement Date
18 January 2016
Employment effect (start)
Foreseen end date
30 April 2017


Telecommunications company BT has announced plans to add 1000 extra jobs to its UK workforce by April 2017.  The jobs are a result of the company's pledge, made in September 2015, to answer more than 80% of its customers' calls from sites within the UK by the end of 2016. The jobs will be added at BT's existing contact centres and all will be frontline customer service roles. The first site which has been named is Swansea where 100 jobs will be added. Further details about which sites will host the new jobs is expected in the following months. 


  • 18 January 2016: Company press release
  • 18 January 2016: BBC Website


Eurofound (2016), BT, Business expansion in United Kingdom, factsheet number 86247, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/86247.