Business expansion
United Kingdom
Wales; East Wales; Cardiff and Vale of Glamorgan
Location of affected unit(s)
Administrative Services
Office Administrative, Office Support And Other Business Support Activities
Activities Of Call Centres
82.20 - Activities of call centres

387 jobs
Number of planned job creations
Job creation
Announcement Date
21 October 2015
Employment effect (start)
Foreseen end date


Firstsource have announced that 387 jobs are to be created at its call centre in Cardiff. The Indian-owned company already has one office in the Welsh capital and now plans to open a second centre there. Around 1,000 people are already employed by the company in the city. It is understood that 100 of the jobs have already been filled, though the time frame for filling all the positions is not yet known. The move follows an upturn in the fortunes of the company. Earlier in 2015 new jobs were unveiled at its sites in Sunderland and Middlesbrough.


  • 21 October 2015: BBC Website


Eurofound (2015), Firstsource, Business expansion in United Kingdom, factsheet number 85352, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/85352.