Business expansion
United Kingdom
North East; Tees Valley and Durham;
Location of affected unit(s)
Sunderland and Middlesbrough
Administrative Services
Office Administrative, Office Support And Other Business Support Activities
Activities Of Call Centres
82.20 - Activities of call centres

200 jobs
Number of planned job creations
Job creation
Announcement Date
16 March 2015
Employment effect (start)
Foreseen end date


Call centre operator Firstsource has announced that it is to create 200 new jobs in North East England. The positions are understood to be both full and part-time and will be split between the company's sites in Middlesbrough and Sunderland. The new jobs are being created after new contracts have been won from a major telecoms company and also a UK-based bank. It is not known when the new positions will be filled. The company which is headquartered in India employs around 26,000 globally in India, the Philippines, the USA and the UK. The new jobs represent a revival of the company in the North East; in 2012 the company cut 500 jobs from its Middlesbrough and Thornaby sites.


  • 16 March 2015: BBC Website


Eurofound (2015), Firstsource, Business expansion in United Kingdom, factsheet number 79184, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/79184.