Internal restructuring
United Kingdom
Location of affected unit(s)
Thornaby and Middlesbrough
Administrative Services
Office Administrative, Office Support And Other Business Support Activities
Activities Of Call Centres
82.2 - Activities of call centres

500 jobs
Number of planned job losses
Job loss
Announcement Date
12 October 2012
Employment effect (start)
Foreseen end date


Firstsource, a company providing call centre services, has announced plans to cut 500 jobs in Thornaby and Middlesbrough.

The company manages Payment Protection Insurance claims for Barclaycard. The job losses were blamed on a decline in such claims. The company has entered a 90-day consultation period with the affected staff. The company has stated that they will try to help redundant employees in finding a new job.


  • 12 October 2012: BBC News


Eurofound (2012), Firstsource, Internal restructuring in United Kingdom, factsheet number 74338, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/74338.