Internal restructuring
United Kingdom
Location of affected unit(s)
Stoke-on-Trent, Oldbury, Rainton Bridge, Leeds, Thornaby
Administrative Services
Office Administrative, Office Support And Other Business Support Activities
Office Administrative, Office Support And Other Business Support Activities
82 - Office administrative, office support and other business support activities

1,460 jobs
Number of planned job losses
Job loss
Announcement Date
28 November 2013
Employment effect (start)
28 November 2013
Foreseen end date
28 July 2014


Energy firm Npower has announced plans to cut 1,460 jobs across the UK over the next 8 months. Cuts are to affect mainly back office and customer support positions.

The measure will affect the sites in Stoke-on-Trent (to be closed, 550 job cuts), Oldbury (one site to be closed, 400 job cuts), Rainton Bridge (430 job cuts), Leeds (80 job cuts), and Thornaby (to be closed, but jobs to be relocated to Rainton). Most of the jobs will be outsourced to Capita and Tata Consultancy Services, but Npower’s call centres will remain in the UK.

The measure is part of a large-scale EU restructuring announced by parent company RWE in September 2013. 4,750 of these EU-wide cuts were announced to be made effective in Germany alone (see DE-RWE2013 and DE-RWE2012).

Updated, 12/06/2014:

Npower announced that it would shut its site at Peterlee with the loss of 500 jobs. The majority of the 500 jobs will be transferred to the Rainton Bridge site. According to the GMB union employees face "compulsory relocation". Npower confirmed that employees affected by the move would receive excess travel costs for three years.


  • 28 November 2013: BBC News
  • 12 June 2014: The journal


Eurofound (2013), Npower, Internal restructuring in United Kingdom, factsheet number 76268, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/76268.