Restructuring events
European Restructuring Monitor (ERM)
The restructuring events database contains factsheets with data on large-scale restructuring events reported in the principal national media and company websites in each EU Member State. This database was created in 2002.
Majorel, an international service company specialising in customer experience services, has announced a large-scale collective redundancy plan (ERE) affecting 422 employees at its call centre operations in Zaragoza and another 356 in its Barcelona offices, mostly working in content moderation activities for TikTok (Bytedance).
The company has, for the first time in recent restructuring processes, cited economic losses since 2024 in addition to organisational and productive grounds. Trade unions have expressed scepticism, demanding detailed financial data to substantiate these claims.
The negotiation period will last one month, with several meetings scheduled throughout May. Unions have also strongly criticised the scale of the proposed cuts, describing the plan as disproportionate and warning that it could signal a gradual closure and relocation of activity. Some have called for industrial action, arguing that stable employment is being sacrificed while temporary workers continue to be hired.
The company experienced some restructring experiences in 2023, 2024 and 2026, with job losses of 223, 133 and 329 jobs, respectively. Majorel 2023-ES Majorel 2024-ES Majorel 2026-ES
Updated 28/05/2026
Majorel has finalised negotiations over its collective redundancy plan (ERE), reaching an agreement with only two of the five trade unions represented on the works council. The deal, endorsed by CCOO and USO but rejected by UGT and SOA, provides for the dismissal of nearly 770 employees across Spain. Affected employees will receive compensation of 30 days’ salary per year of service, capped at 12 months. CCOO has defended its decision to sign the agreement as an act of responsibility towards the majority of the workforce, despite acknowledging that the cap negatively affects longer-serving staff.
Eurofound (2026), Majorel España, Internal restructuring in Spain, factsheet number 300250, European Restructuring Monitor. Dublin, https://apps.eurofound.europa.eu/restructuring-events/detail/300250.
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