Business expansion
Centre-Est; Auvergne; Puy-de-Dôme
Location of affected unit(s)
Administrative Services
Office Administrative, Office Support And Other Business Support Activities
Activities Of Call Centres
82.20 - Activities of call centres

275 jobs
Number of planned job creations
Job creation
Announcement Date
11 February 2020
Employment effect (start)
11 February 2020
Foreseen end date
30 June 2020


The Sitel group, specialised in remote customer relationship management, has announced the recruitment of 275 positions on permanent contracts for its call centre located at Cournon d'Auvergne (Puy-de-Dôme). Recruitment will take place before 30 June 2020. To cope with the workload due to the arrival of a new client, the automotive group PSA, the company is launching a major recruitment plan for customer advisers in partnership with the public employment service (Pôle Emploi). A three-week training course will be given to the people recruited, who will be paid the legal minimum wage (SMIC), with a possible performance bonus, on a 35-hour weekly basis. The selected candidates will join the 500 employees of Sitel Clermont-Ferrand.



Eurofound (2020), Sitel, Business expansion in France, factsheet number 99776, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/99776.