Internal restructuring
Location of affected unit(s)
Seville and Barcelona
Administrative Services
Office Administrative, Office Support And Other Business Support Activities
Activities Of Call Centres
82.20 - Activities of call centres

306 jobs
Number of planned job losses
Job loss
Announcement Date
17 December 2019
Employment effect (start)
1 January 2020
Foreseen end date


Call center multinational company Sitel officially announced the laborforce adjustment of 306 jobs (303 in its Seville centre and 3 more in Barcelona) after negotiations between company and unions ended without agreement. While union representatives demanded the relocation of all those affected employees in other clients campaigns, Sitel proposed to relocate 36 workers, although reducing working hours and proposing geographical mobility to Madrid to another 50 workers (with a single-payment aid of €1,000). 

Sitel argues that the loss of its main client (Orange), for which they managed client assistance, forces them to implement the adjustment. Nevertheless, unions highlight the fact that the company is trying to replace permanent jobs with temporary contracts. 



Eurofound (2019), Sitel, Internal restructuring in Spain, factsheet number 99633, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/99633.