Business expansion
United Kingdom
Location of affected unit(s)
Sunderland and other locations
Administrative Services
Travel Agency, Tour Operator And Other Reservation Service And Related Activities
Travel Agency And Tour Operator Activities
79.11 - Travel agency activities

700 jobs
Number of planned job creations
Job creation
Announcement Date
21 November 2019
Employment effect (start)
21 November 2019
Foreseen end date


Hays Travel, a UK-based travel agency, is creating 700 new permanent jobs. The company will hire 500 foreign currency handlers across the UK and 200 employees at the company’s head office in Sunderland, in North East England. The company will also provide around 800 apprenticeships in their 737 branches. The recruitment of these new jobs has already started. The company’s head of management said that they are employing more staff to ensure that customer service is of the highest possible quality in their stores.

Hays Travel is the UK’s largest independent travel agents with 737 shops across the country. Following the liquidation of the travel company Thomas Cook’s in September, Hays Travel acquired all their shops and employed 2,300 people of their staff.



Eurofound (2019), Hays Travel, Business expansion in United Kingdom, factsheet number 99247, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/99247.