Location of affected unit(s)
Toulouse, Villeurbanne, Bagneux, Paris, Lyon
Administrative Services
Office Administrative, Office Support And Other Business Support Activities
Activities Of Call Centres
82.2 - Activities of call centres

450 jobs
Number of planned job losses
Job loss
Announcement Date
28 October 2019
Employment effect (start)
1 January 2020
Foreseen end date
1 January 2023


The Engie group, gas supplier, has announced 450 job cuts as part of a reorganisation of its call centres. Engie is preparing for the end of the regulated gas tariffs scheduled for 2023. Three call centres will be closed in Toulouse (Haute-Garonne), Villeurbanne (Rhône) and Bagneux (Hauts-de-Seine), as well as two sites in Paris and Lyon. In total, they employ 450 people. These sites are devoted exclusively to regulated tariffs, which will be eliminated in 2023 by a law adopted in 2019.

In February, the group had already announced that other call centres employing 400 people in Quimper, La Baule, Annecy and Montpellier would switch to market offers (outside regulated tariffs), which will help to preserve them. The management intends to find solutions for reemployement within other activities of the group for the 450 employees of the sites to be closed, by offering incentives and training. The precise timetable - dates of closure of the sites, speed of staff reclassification - remains to be determined through negotiations between management and the unions. A previous restructuring took place in 2017 (312 job cuts).



Eurofound (2019), Engie, Closure in France, factsheet number 98958, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/98958.