The restructuring events database contains factsheets with data on large-scale restructuring events reported in the principal national media and company websites in each EU Member State. This database was created in 2002.
Administrative Services Office Administrative, Office Support And Other Business Support Activities Activities Of Call Centres 82.20 - Activities of call centres
310 jobs Number of planned job losses
200 jobs Number of planned job creations
Announcement Date
7 August 2019
Employment effect (start)
Foreseen end date
Description
The call centre company Network Contacts announced the start of a collective dismissal procedure for 310 workers employed in its seat in Molfetta, province of Bari, Puglia.
According to the trade unionists representing workers of the company, the dismissal procedure was announced after the union refused to sign an agreement proposed by the company which foresaw significant measures for the reduction of labour costs. According to the unions, these measures would have started a chain reaction in the whole sector, with companies willing to derogate from sectoral agreements.
An assembly of the company's workforce in Molfetta took place on August 7. The union asks for the opening of a crisis table at the Ministry of Economic Development and for involving clients (in some cases also companies belonging to the state), whose procurement policies are considered responsible for the situation.
Currently, the company employs more than 3,000 workers in Italy and is about to hire 200 workers due to the application of a social clause connected to another contract which the company has recently won.
Digitisation and automation technologies, including artificial intelligence (AI), can affect working conditions in a variety of ways and their use in the workplace raises a host of new ethical concerns.
The retail banking sector is fertile ground for studying the impacts of digitalisation on work and employment. Financial services are increasingly provided online, without the intermediary of customer-facing institutions.
European labour markets have recovered strongly from COVID-19. By the end of 2021, little more than 18 months after the start of the pandemic, employment rates in the EU were almost at pre-crisis levels.
