United Kingdom
South East; Surrey; East and West Sussex
Location of affected unit(s)
Administrative Services
Office Administrative, Office Support And Other Business Support Activities
Activities Of Call Centres
82.20 - Activities of call centres
New offshoring locations

200 jobs
Number of planned job losses
Job loss
Announcement Date
17 June 2019
Employment effect (start)
1 August 2019
Foreseen end date


Utilities company Southern Water has announced plans to cut 200 jobs in its customer services department. The company has 220 customer services staff at its two sites in Worthing and Falmer, meaning the vast majority of these jobs will be lost. The jobs will be outsourced to Capita, who will provide customer service for Southern Water from offices in Bangalore, India and Rotherham, South Yorkshire. 

It is being reported that the transfer of work will begin from 1 August 2019; the statutory 45 day consultation process is already underway. A spokesperson for Unison noted that staff were angry and upset at the news.



Eurofound (2019), Southern Water, Offshoring/Delocalisation in United Kingdom, factsheet number 97969, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/97969.