Business expansion
United Kingdom
Scotland; Eastern Scotland; Clackmannanshire and Fife
Location of affected unit(s)
Administrative Services
Office Administrative, Office Support And Other Business Support Activities
Activities Of Call Centres
82.20 - Activities of call centres

209 jobs
Number of planned job creations
Job creation
Announcement Date
22 May 2019
Employment effect (start)
22 May 2019
Foreseen end date
22 May 2021


Call centre firm VeriCall has announced plans to open a new contact centre in Kirkcaldy, Fife. Once the new centre opens, 209 jobs will be created over a two year period. The jobs are being supported by a regional assistance grant of one million GBP (€1.12 million) from the Scottish Government. The company has stated that the new positions will be permanent and full time and pay the Scottish Living Wage - currently 9 GBP per hour (€10.12). Scottish Business Minister welcomed the new jobs and the fact that they will pay the living wage; the minister also stated that he hoped that the jobs would bring further investment to the area.



Eurofound (2019), VeriCall, Business expansion in United Kingdom, factsheet number 97815, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/97815.