Business expansion
United Kingdom
Wales; East Wales; Cardiff and Vale of Glamorgan
Location of affected unit(s)
Administrative Services
Office Administrative, Office Support And Other Business Support Activities
Activities Of Call Centres
82.20 - Activities of call centres

312 jobs
Number of planned job creations
Job creation
Announcement Date
9 January 2019
Employment effect (start)
Foreseen end date
31 January 2023


Online banking app Monzo has announced plans to open a new call centre in Cardiff, creating 312 jobs in the process. The jobs are being supported by a grant from the Welsh Government of GBP 950,000 (€1.07 million) and will add to the 32,000 people employed within Wales in the call centre industry. The jobs will be added over a period of four years and hiring for the new positions is already underway; as of January 2019, Monzo employs around 500 workers at its headquarters in London. 



Eurofound (2019), Monzo, Business expansion in United Kingdom, factsheet number 96308, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/96308.