Business expansion
Location of affected unit(s)
Vilnius, Kaunas
Administrative Services
Office Administrative, Office Support And Other Business Support Activities
Activities Of Call Centres
82.20 - Activities of call centres

330 jobs
Number of planned job creations
Job creation
Announcement Date
20 December 2018
Employment effect (start)
20 December 2018
Foreseen end date
31 December 2022


Swedish outsourcing company Transcom Worldwide providing customer care, sales, technical support and other services through an extensive network of contact centres intends to create 330 new jobs in its Vilnius and Kaunas offices by the end of 2022. According to the management, most of the new employees will be hired in Transcom’s Kaunas office and will provide key customer services to clients in English, German and Lithuanian languages.

Transcom established their first office in Vilnius in April 2002, and this was followed in 2007 with a second contact centre in Kaunas. The company now employs around 950 people in Vilnius and Kaunas and is the largest customer services outsourcer in Lithuania. Transcom employs around 29,000 specialists at 50 contact centres across 21 countries, delivering services in 33 languages.



Eurofound (2018), Transcom Worldwide Vilnius, Business expansion in Lithuania, factsheet number 96245, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/96245.