Business expansion
Polnocno-Zachodni; Wielkopolskie; Miasto Poznan
Location of affected unit(s)
Administrative Services
Office Administrative, Office Support And Other Business Support Activities
Activities Of Call Centres
82.2 - Activities of call centres

500 jobs
Number of planned job creations
Job creation
Announcement Date
18 November 2018
Employment effect (start)
18 November 2018
Foreseen end date


Japanese global outsourcing company Transcosmos has announced that it will create 500 jobs at its new call centre in Poznań. The company is recruiting staff with knowledge of foreign languages, especially German and English, to departments such as HR, administrative operations, IT and call centre. The company has revealed that the centre will be expanded and will become the company's strategic outsourcing hub in Europe in the coming years.

Transcosmos has been operating for 45 years in outsources services, including call centre activities, digital marketing and IT services. As of December 2018, it has 102 operating centres across 14 countries employing about 40,000 people. In Poland, the company has been operating since 2017.



Eurofound (2018), Transcosmos, Business expansion in Poland, factsheet number 96175, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/96175.