Ethics in the digital workplace
Digitisation and automation technologies, including artificial intelligence (AI), can affect working conditions in a variety of ways and their use in the workplace raises a host of new ethical concerns.
Call centre ResQ has announced plans to create 200 new jobs at its site in Hull, taking the headcount at the site to 800. The news follows the signing of a new two year contract with mobile phone company Vodafone, reportedly worth GBP 10 million (€11.2 million) per annum. Annual salaries for the sales advisors roles will be in the region of GBP 16,000-18,000 (€18,000-20,300) with potential earnings of up to GBP 24,000 (€27,000) with bonuses. There is no information on when recruitment will begin, though it is expected that the positions will be filled by the end of October 2019.
Eurofound (2018), ResQ, Business expansion in United Kingdom, factsheet number 95936, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/95936.