Internal restructuring
United Kingdom
Wales; West Wales and The Valleys; Swansea
Location of affected unit(s)
Administrative Services
Office Administrative, Office Support And Other Business Support Activities
Activities Of Call Centres
82.2 - Activities of call centres

772 jobs
Number of planned job losses
Job loss
Announcement Date
2 August 2018
Employment effect (start)
2 August 2018
Foreseen end date
1 August 2019


Virgin Media has announced that it will close its customer service centre in Swansea, making 772 employees redundant by July 2019. The plan was first announced in May and confirmed on 2nd August.

The company has said that 470 customer operations roles from Swansea will transfer to subcontractors or Virgin’s site near Manchester.

The CEO of the company said that the restructuring is part of a three-year plan to acquire new sites and invest in existing ones elsewhere in the UK.

The leader of Swansea Council said they will do everything to help affected workers and criticised Virgin Media:  “We hope Virgin Media will work with us because the company owes the people of Swansea a debt.”



Eurofound (2018), Virgin Media, Internal restructuring in United Kingdom, factsheet number 94744, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/94744.