Internal restructuring
United Kingdom
South East; Surrey; East and West Sussex
Location of affected unit(s)
Transportation / Storage
Land, Water And Air Transportation
Air Transport
51.10 - Passenger air transport

150 jobs
Number of planned job losses
Job loss
Announcement Date
3 July 2018
Employment effect (start)
3 July 2018
Foreseen end date


Virgin Atlantic, the UK-based airline, has announced that it is closing down its contact centre at its headquarters in Crawley, England, making 150 employees redundant. According to the company’s spokesperson, the statutory consultation period with affected staff members has already started. The company is restructuring its contact centre operations by bringing all contact centre operations to another existing site in Swansea, Wales. A spokesperson for the company said: “Being located together will make it easier to operate a large 24/7 contact centre operation”.

The company’s Crawley site is the airline’s main training centre for crew, contact centre and engineering staff.



Eurofound (2018), Virgin Atlantic , Internal restructuring in United Kingdom, factsheet number 94693, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/94693.