Ethics in the digital workplace
Digitisation and automation technologies, including artificial intelligence (AI), can affect working conditions in a variety of ways and their use in the workplace raises a host of new ethical concerns.
The Dutch telecommunications company, Altice, announced that it will open a contact centre in Viseu, Portugal. The new centre will create 160 new jobs by the end of the year. Randstad, a human resources company in charge of the recruitment, announced that in the first phase, it will employ 125 people; more than 70% are female employees and more than 30% have higher qualifications.
Viseu is one of the 13 locations chose by Altice for the installation of its contact centres. In January 2018, the group announced that it would create more than 200 jobs in one of its Portuguese contact centres, in Covilhã. In the long run, Altice plans to create more than 4,000 jobs.
Eurofound (2018), Altice, Business expansion in Portugal, factsheet number 94539, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/94539.