Internal restructuring
United Kingdom
East Midlands; Leicestershire; Rutland and Northamptonshire
Location of affected unit(s)
Administrative Services
Office Administrative, Office Support And Other Business Support Activities
Activities Of Call Centres
82.20 - Activities of call centres

179 - 350 jobs
Number of planned job losses
Job loss
Announcement Date
7 June 2018
Employment effect (start)
7 June 2018
Foreseen end date
30 November 2018


The Royal Bank of Scotland (RBS) Group has announced that it will close one of its contact centres in Leicester, England, by December 2018, making a minimum of 179 employees redundant.

In a statement, the Bank said that the number of redundancies would be kept to an ‘absolute minimum’ and that many of the 350 staff working at this contact centre would be relocated to other offices. Representatives of Unite the union, Britain's biggest trade union, said the job cuts were a ‘great disappointment’ to the staff.

In May RBS announced that it would cut 792 jobs as it planned to close over 150 branches in England and Wales. A previous wave of branch closures was announced at the end of 2017.


  • 7 June 2018: Leicester Mercury
  • 11 June 2018: Contact-centres.com
  • 8 June 2018: BBC News


Eurofound (2018), Royal Bank of Scotland (RBS), Internal restructuring in United Kingdom, factsheet number 94310, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/94310.