Business expansion
United Kingdom
Wales; West Wales and The Valleys; Swansea
Location of affected unit(s)
Administrative Services
Office Administrative, Office Support And Other Business Support Activities
Activities Of Call Centres
82.20 - Activities of call centres

175 jobs
Number of planned job creations
Job creation
Announcement Date
17 January 2018
Employment effect (start)
Foreseen end date


The German holiday and travel company TUI has announced it will create 175 new jobs at its call centre in Swansea. The company currently employs 280 people at the site, having expanded since its opening in 2015 with a staff of 48. The jobs will be supported by a grant of 525,000 GBP (€597,545 as per January 2018) from the Welsh Government's business grant scheme.

A spokesperson for the Welsh Government commented that the news of the new jobs was a significant indication of the quality of the local labour force. It is not known when the new jobs will be filled, though it has been reported that the recruitment process is underway.


  • 17 January 2018: BBC Website
  • 17 January 2018: Wales Online


Eurofound (2018), TUI, Business expansion in United Kingdom, factsheet number 93074, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/93074.