United Kingdom
Yorkshire and the Humber; East Riding and North Lincolnshire; Kingston upon Hull
Location of affected unit(s)
Kingston upon Hull
Administrative Services
Office Administrative, Office Support And Other Business Support Activities
Activities Of Call Centres
82.20 - Activities of call centres

130 jobs
Number of planned job losses
Job loss
Announcement Date
15 November 2017
Employment effect (start)
31 March 2018
Foreseen end date


KCom, the UK-based telecommunications company, has announced that it will close one of its call centres in Hull at the end of March 2018, making 130 employees redundant. The compulsory consultation process between the management, the trade unions and the staff affected by the closure has already started.

A spokesperson for KCom has said that the company will focus on 'making sure any redundancies are kept to an absolute minimum' and that employees will be able to find work at the new service provider who takes over their existing contracts or at KCOM’s other local offices.

The spokesperson said that the call centre which will be closed has been 'unprofitable for several years'. KCom has reported a decrease in revenues and profits in the first six months of the 2017/18 financial year.


  • 15 November 2017: Hull Daily Mail
  • 16 November 2017: Contact-centres.com


Eurofound (2017), KCom, Closure in United Kingdom, factsheet number 92710, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/92710.