Sur; Andalucía; Sevilla
Location of affected unit(s)
Administrative Services
Office Administrative, Office Support And Other Business Support Activities
Activities Of Call Centres
82.20 - Activities of call centres

192 jobs
Number of planned job losses
Job loss
Announcement Date
17 October 2017
Employment effect (start)
Foreseen end date


The company Qualytel which belongs to the group Arvato-Berstelmann and is specialised in the provision of telemarketing services, has announced its intention to close its establishment in Sevilla. This will imply the dismissal of the 192 workers currently employed. 80% of the workers are women. The company state that the measure is due to economic losses. However, the trade unions reject this motivation and argue that the company is still recording profits, as it has very relevant clients such as Renault, Seur or Gas Natural. A proposal has presented in the regional parliament of Andalusia demanding the government to mediate in the conflict with a view to stop the dismissals. It has also demanded the Labour Inspectorate to draft a report about the legal feasibility of the company to present a dismissal due to economic causes. 


  • 17 October 2017: ABC
  • 1 November 2017: Europa Press


Eurofound (2017), Qualytel, Closure in Spain, factsheet number 92400, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/92400.