Ethics in the digital workplace
Digitisation and automation technologies, including artificial intelligence (AI), can affect working conditions in a variety of ways and their use in the workplace raises a host of new ethical concerns.
As announced on 18 August 2017, the German telecommunications provider Deutsche Telekom will create 300 new jobs by the end of 2017. In order to preserve a high quality of service provision, Deutsche Telekom revised its earlier savings plan to reduce the number of employees in its customer service department for the reason that customer satisfaction rates have been falling in the second quarter of the year.
Deutsche Telekom employs 36,000 members of staff in its service department in Germany.
Eurofound (2017), Deutsche Telekom, Business expansion in Germany, factsheet number 91836, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/91836.