Type
Business expansion
Country
Germany
Region
Location of affected unit(s)
Sector
Information / Communication
Information Communication Services
Telecommunications
61 - Telecommunications

300 jobs
Number of planned job creations
Job creation
Announcement Date
18 August 2017
Employment effect (start)
18 August 2017
Foreseen end date
31 December 2017

Description

As announced on 18 August 2017, the German telecommunications provider Deutsche Telekom will create 300 new jobs by the end of 2017. In order to preserve a high quality of service provision, Deutsche Telekom revised its earlier savings plan to reduce the number of employees in its customer service department for the reason that customer satisfaction rates have been falling in the second quarter of the year.

Deutsche Telekom employs 36,000 members of staff in its service department in Germany.


Sources

  • 18 August 2017: Wirtschafts Woche (online)
  • 26 August 2017: Chip (online)

Citation

Eurofound (2017), Deutsche Telekom, Business expansion in Germany, factsheet number 91836, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/91836.