Business expansion
Wschodni; Lubelskie; Lubelski
Location of affected unit(s)
Administrative Services
Office Administrative, Office Support And Other Business Support Activities
Activities Of Call Centres
82.2 - Activities of call centres

180 jobs
Number of planned job creations
Job creation
Announcement Date
19 August 2017
Employment effect (start)
1 October 2017
Foreseen end date


American customer support company Convergys Corporation announced it will create 180 new jobs at its customer contact centre in Lublin. The call centre will provide pre-sales and after-sales customer service operations for Samsung Electronics Poland, and the branch will be launched in October 2017.

Convergys Corporation provides a wide range of customer management solutions. The company employs approx. 125,000 people in 150 service centers located in 150 locations around the world. Convergys Corporation has been operating in Poland since 2005 at it has customer contact centres in Szczecin and Lublin. The Lublin unit was founded in 2014 and currently it employs 120 staff.


  • 19 August 2017: Gazeta Wyborcza


Eurofound (2017), Convergys Corporation, Business expansion in Poland, factsheet number 91779, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/91779.