The restructuring events database contains factsheets with data on large-scale restructuring events reported in the principal national media and company websites in each EU Member State. This database was created in 2002.
Administrative Services Office Administrative, Office Support And Other Business Support Activities Activities Of Call Centres 82.20 - Activities of call centres
311 jobs Number of planned job creations
Announcement Date
29 June 2017
Employment effect (start)
Foreseen end date
30 September 2017
Description
Call center operator and IT service provided System House is to hire 311 workers in Rome and Casavatore (Naples).
The new personnel will be employed in call centre services to be provided on behalf of Poste Italiane.
Hirings will address 311 out of 340 operators dismissed in 2016 by the former contractor, Gepin Contact, when Poste Italiane decided to discontinue the assignment (see Gepin ContactIT-2016). As for the 29 left out, Poste Italiane guaranteed they will be hired back by another subcontractor.
Workers will have their working time halved from 40 to 20 hours per week and will not be recognised seniority wage increases gained over their previous work experience. They will receive about €600 as gross monthly wage, plus a performance related pay to be agreed with unions by September 2017.
These conditions have been underwritten with unions after a long phase of negotiations at the Ministry of Economic Development.
The largest Italian union, the General Confederation of Italian Work (CGIL) refused to sign the agreement. The union deemed the proposed wages and terms of employment not acceptable by operators employed for Poste Italiane over the last 15 years.
Sources
13 May 2016: Il manifesto
27 June 2017: La Repubblica
28 June 2017: Cor.Com.
28 June 2017: Il Sole 24 Ore
Citation
Eurofound (2017), System House, Business expansion in Italy, factsheet number 91521, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/91521.
Digitisation and automation technologies, including artificial intelligence (AI), can affect working conditions in a variety of ways and their use in the workplace raises a host of new ethical concerns.
The retail banking sector is fertile ground for studying the impacts of digitalisation on work and employment. Financial services are increasingly provided online, without the intermediary of customer-facing institutions.
European labour markets have recovered strongly from COVID-19. By the end of 2021, little more than 18 months after the start of the pandemic, employment rates in the EU were almost at pre-crisis levels.
