Business expansion
United Kingdom
Scotland; Eastern Scotland; Angus and Dundee City
Location of affected unit(s)
Administrative Services
Office Administrative, Office Support And Other Business Support Activities
Activities Of Call Centres
82.20 - Activities of call centres

250 jobs
Number of planned job creations
Job creation
Announcement Date
21 June 2017
Employment effect (start)
Foreseen end date


Supermarket operator Tesco has announced plans to create 250 new call centre positions in Dundee. The move follows the decision to close its centre in Cardiff with the loss of 1,100 jobs. Some of the affected Cardiff workers are expected to be offered the opportunity to relocate to Dundee, though given the distances involved, few are expected to accept the offer. The site at Dundee already employs 1,100 people and, with the closure in Cardiff, will be company's main site for customer engagement. No details have been given about when the jobs will be filled, though the Cardiff centre is due to close in February 2018.  


  • 21 June 2017: The Courier
  • 21 June 2017: BBC Website


Eurofound (2017), Tesco, Business expansion in United Kingdom, factsheet number 91433, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/91433.