The restructuring events database contains factsheets with data on large-scale restructuring events reported in the principal national media and company websites in each EU Member State. This database was created in 2002.
Administrative Services Office Administrative, Office Support And Other Business Support Activities Activities Of Call Centres 82.20 - Activities of call centres
250 jobs Number of planned job creations
Announcement Date
21 June 2017
Employment effect (start)
Foreseen end date
Description
Supermarket operator Tesco has announced plans to create 250 new call centre positions in Dundee. The move follows the decision to close its centre in Cardiff with the loss of 1,100 jobs. Some of the affected Cardiff workers are expected to be offered the opportunity to relocate to Dundee, though given the distances involved, few are expected to accept the offer. The site at Dundee already employs 1,100 people and, with the closure in Cardiff, will be company's main site for customer engagement. No details have been given about when the jobs will be filled, though the Cardiff centre is due to close in February 2018.
Sources
21 June 2017: The Courier
21 June 2017: BBC Website
Citation
Eurofound (2017), Tesco, Business expansion in United Kingdom, factsheet number 91433, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/91433.
Digitisation and automation technologies, including artificial intelligence (AI), can affect working conditions in a variety of ways and their use in the workplace raises a host of new ethical concerns.
The retail banking sector is fertile ground for studying the impacts of digitalisation on work and employment. Financial services are increasingly provided online, without the intermediary of customer-facing institutions.
European labour markets have recovered strongly from COVID-19. By the end of 2021, little more than 18 months after the start of the pandemic, employment rates in the EU were almost at pre-crisis levels.
