Centro (I); Toscana; Livorno
Location of affected unit(s)
Administrative Services
Office Administrative, Office Support And Other Business Support Activities
Activities Of Call Centres
82.20 - Activities of call centres

0 - 280 jobs
Number of planned job losses
Job loss
Announcement Date
23 December 2014
Employment effect (start)
1 June 2017
Foreseen end date


People Care, a call centre operator located in Collesalvetti, is to close and dismiss 448 workers.

The decision is attributed to the termination of its only contract for the provision of services to yellow pages Seat Pagine Gialle, due to occur at the end of May 2015.

Most iaffected workers are directly employed with open-ended contracts, while about 100 call centre operators are hired through a temporary employment agency.

Unions are taking part in negotiations, involving also local and national authorities. There is hope that the company will be sold to new investors and Seat Pagine Gialle may extend the service contract by six months.

Update, 24/06/2015: The call centre will be acquired by a competitor, Comdata. About 170 workers will keep their job and continue operating for Seat Pagine Gialle, that agreed to continue the service contract. Comdata also underwrote to relocate about 70 workers in its site of La Spezia.


  • 29 December 2014: Toscana Notizie
  • 29 January 2015: Agenparl
  • 13 May 2015: Corriere fiorentino
  • 14 May 2015: Adnkronos


Eurofound (2014), People Care, Closure in Italy, factsheet number 91344, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/91344.