United Kingdom
Scotland; Eastern Scotland; Angus and Dundee City
Location of affected unit(s)
Administrative Services
Office Administrative, Office Support And Other Business Support Activities
Activities Of Call Centres
82.20 - Activities of call centres

27 - 252 jobs
Number of planned job losses
Job loss
Announcement Date
20 June 2017
Employment effect (start)
8 December 2017
Foreseen end date


Lloyds Banking Group has announced that it is to close its call centre in Dundee which will result in the loss of up to 252 jobs. The Dundee site will close from 8 December 2017. It is understood that the work will be taken on by the company's contact centre in Dunfermline, approximately 70 km away. Unconfirmed reports suggest that up to 225 staff may be offered the opportunity to relocate to the Dunfermline operations, yet other reports suggest that staff have all been informed that they are at risk of redundancy. 


  • 20 June 2017: BBC Website
  • 21 June 2017: Evening Telegraph


Eurofound (2017), LLoyds Banking Group, Closure in United Kingdom, factsheet number 91326, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/91326.