Ethics in the digital workplace
Digitisation and automation technologies, including artificial intelligence (AI), can affect working conditions in a variety of ways and their use in the workplace raises a host of new ethical concerns.
Webhelp, a customer services company specialising in business process outsourcing, has announced its intention to create 200 jobs in Porto by the end of 2017. Webhelp has been operating in Portugal since 2000 and has a staff of 800 between Lisbon and Porto, of which 150 are based in Porto. According to the director of the company, the new employees do not need to have any specific experience, but must have a good knowledge of the French language.
Webhelp is currently present in 27 countries and has about 35,000 employees.
Eurofound (2017), Webhelp, Business expansion in Portugal, factsheet number 90813, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/90813.