Business expansion
United Kingdom
North East; Northumberland and Tyne and Wear; Sunderland
Location of affected unit(s)
Financial Services
Financial And Insurance Activities
Financial Service Activities, Except Insurance And Pension Funding
64 - Financial service activities, except insurance and pension funding

114 jobs
Number of planned job creations
Job creation
Announcement Date
13 March 2017
Employment effect (start)
Foreseen end date
13 September 2017


The UK-based TSB Bank has announced that 114 new jobs will be created at its telephone banking centre in Sunderland in the next six months. According to TSB’s management, the positions will all be permanent 'partner roles' and the new staff will provide a variety of services to customers, ranging from general banking through credit card services to fraud prevention.

The Sunderland site in north-east England is TSB Bank’s largest contact centre and will house around 600 employees once the new employees have been recruited. The job creation has been supported by Sunderland City Council.



Eurofound (2017), TSB Bank, Business expansion in United Kingdom, factsheet number 90582, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/90582.