United Kingdom
West Midlands; West Midlands; Dudley and Sandwell
Location of affected unit(s)
Brierley Hill
Administrative Services
Office Administrative, Office Support And Other Business Support Activities
Activities Of Call Centres
82.20 - Activities of call centres
New offshoring locations
Various EU Locations

100 jobs
Number of planned job losses
Job loss
Announcement Date
19 January 2017
Employment effect (start)
Foreseen end date


InterContinental Hotels Group (IHG) is reported to have started consultation with employees over the proposed closure of its call centre, amid reports that the work will be moved offshore to another location in Europe. The offices, based at Brierley Hill in the Black Country, employ more than 100 staff. The company has not confirmed that the work will be moved abroad, but has released a statement confirming a recent operation change where a new provider in Europe has been engaged in order to improve the services offered to guests. 


  • 19 January 2017: Express and Star
  • 19 January 2017: Birmingham Mail


Eurofound (2017), InterContinental Hotels Group, Offshoring/Delocalisation in United Kingdom, factsheet number 90053, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/90053.