The restructuring events database contains factsheets with data on large-scale restructuring events reported in the principal national media and company websites in each EU Member State. This database was created in 2002.
Administrative Services Office Administrative, Office Support And Other Business Support Activities Activities Of Call Centres 82.20 - Activities of call centres
New offshoring locations
Various EU Locations
100 jobs Number of planned job losses
Announcement Date
19 January 2017
Employment effect (start)
Foreseen end date
Description
InterContinental Hotels Group (IHG) is reported to have started consultation with employees over the proposed closure of its call centre, amid reports that the work will be moved offshore to another location in Europe. The offices, based at Brierley Hill in the Black Country, employ more than 100 staff. The company has not confirmed that the work will be moved abroad, but has released a statement confirming a recent operation change where a new provider in Europe has been engaged in order to improve the services offered to guests.
Sources
19 January 2017: Express and Star
19 January 2017: Birmingham Mail
Citation
Eurofound (2017), InterContinental Hotels Group, Offshoring/Delocalisation in United Kingdom, factsheet number 90053, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/90053.
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