The restructuring events database contains factsheets with data on large-scale restructuring events reported in the principal national media and company websites in each EU Member State. This database was created in 2002.
Administrative Services Office Administrative, Office Support And Other Business Support Activities Activities Of Call Centres 82.2 - Activities of call centres
200 jobs Number of planned job losses
Announcement Date
9 December 2016
Employment effect (start)
Foreseen end date
31 December 2017
Description
Scottish Power has announced that it is to cut 200 jobs from its customer service departments. The contact centres employ 1,800 staff and are based over five sites, including three in Glasgow and Hamilton. Following a change to the way in which customers contact the company, it has been determined that fewer staff will be required. The company has stated that it intends to lose the jobs over the course of 2017 and that it will seek to achieve the reductions through voluntary redundancies. If more than 200 staff volunteer for redundancy, then selections will be based on operational need. The voluntary scheme will be open for approximately one month until 13 January 2017. When Scottish Power last ran a similar scheme, it was oversubscribed; this may suggest that enhanced packages are on offer.
Sources
9 December 2016: BBC Website
9 December 2016: STV News Website
Citation
Eurofound (2016), Scottish Power, Internal restructuring in United Kingdom, factsheet number 89414, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/89414.
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