The restructuring events database contains factsheets with data on large-scale restructuring events reported in the principal national media and company websites in each EU Member State. This database was created in 2002.
Administrative Services Office Administrative, Office Support And Other Business Support Activities Activities Of Call Centres 82.20 - Activities of call centres
170 jobs Number of planned job creations
Announcement Date
16 November 2016
Employment effect (start)
Foreseen end date
Description
US based company Televerde is to create 170 new positions at its European headquarters in Glasgow. The company set up in Glasgow earlier in 2016 and cited the rich talent pool available in the city and the proximity to Continental Europe as reasons for its decision. Televerde is involved in business to business sales and marketing and will serve businesses in many European nations. Of the new positions, it is understood that 130 will be for multilingual contact agents. The contact centre will have capability to serve customers in English, French, German, Italian, Spanish, Portuguese, Scandinavian and Eastern European languages. The exact timescale for the jobs to be filled is not yet known.
Sources
16 November 2016: City AM
16 November 2016: The Recruiter
Citation
Eurofound (2016), Televerde, Business expansion in United Kingdom, factsheet number 89282, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/89282.
Digitisation and automation technologies, including artificial intelligence (AI), can affect working conditions in a variety of ways and their use in the workplace raises a host of new ethical concerns.
The retail banking sector is fertile ground for studying the impacts of digitalisation on work and employment. Financial services are increasingly provided online, without the intermediary of customer-facing institutions.
European labour markets have recovered strongly from COVID-19. By the end of 2021, little more than 18 months after the start of the pandemic, employment rates in the EU were almost at pre-crisis levels.
