Internal restructuring
Location of affected unit(s)
Administrative Services
Office Administrative, Office Support And Other Business Support Activities
Activities Of Call Centres
82.20 - Activities of call centres

355 jobs
Number of planned job losses
Job loss
Announcement Date
28 September 2016
Employment effect (start)
Foreseen end date


The call centre Extel has announced its intention of implementing an employment adjustment affecting that may affect 355 workers (12% of its entire workforce). More than a half of the dismissals (205) will be concentrated at the company's offices located in La Coruña (Galicia). The remaining dismissals will affect the offices of Zaragoza (104), Alcobendas (29), Hospitalet (13) and Málaga (4). The company explains that the measure is justified due to productive reasons, mainly derived from the decision taken from its main client, Movistar, of reducing the amount of work contracted out. The trade unions reject the measure proposed and have called for a strike to demand the withdrawal of the dismissals. 


  • 28 September 2016: La Opinion
  • 13 October 2016: Cadena SER


Eurofound (2016), Extel, Internal restructuring in Spain, factsheet number 88867, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/88867.